Refund policy

Evoke the Soak Refund & Return Policy

Our mission is to help you reconnect with calm, and we want you to be completely satisfied with your purchase. Due to the nature of our products (personal care items that cannot be resold), we have the following policy:

Returns & Refunds:
We do not accept returns of opened or used products for reasons of health and safety.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at team@evokethesoak.com with your order number and photos of the issue. We will gladly arrange for a replacement or issue a full refund.

Unopened Returns:
We may, at our discretion, accept returns of unopened, unused products in their original packaging within 14 days of delivery for a refund of the product cost. Original shipping charges are non-refundable, and return shipping is the customer's responsibility. Please contact us for authorization before returning any item.

How to Initiate a Return/Refund:

1. Email team@evokethesoak.com with your order details.

2. Once authorized, ship the item(s) to the address we provide.

3. Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item.